smartTrade Technologies is a software publisher specializing in the trading and finance sector. Its clients primarily include investment banks, stock exchanges, brokers, and pension funds. smartTrade enables real-time computerized management of financial flows among these different stakeholders.

Joining smartTrade means becoming a part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, and Tokyo.

Skill development and career progression are top priorities at smartTrade, offering employees numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company's culture.

Additionally, smartTrade is highly committed to continuously supporting various charitable and environmental initiatives. 

Are you geared up for more than just a standard role? We’re scouting for a proactive troubleshooter who doesn’t just clock in and out but seeks continuous growth. This position places you at the heart of Wall Street’s pulsating trading floors, where every challenge is an opportunity.

To effectively design internal tools that truly benefit the support team, you'll need to immerse yourself in the support analyst role. This means gaining a deep understanding of their daily challenges, workflows, and needs. Your position will be pivotal in bridging the gap between support operations and tool development, ensuring the solutions you create are truly impactful and user-centric.

Key Responsibilities:

• Promptly diagnose, evaluate, and address technical and functional issues.
• Ensure top-notch customer satisfaction.
• Maintain incident logs diligently, driving them to resolution.
• Draft operating procedures and adapt tools to meet requirements.
• Comply with contractual timelines.
• Collaborate with our R&D teams for smooth operations.
• Share insightful feedback to drive product development.
• Beyond support, take initiatives to ideate and execute proofs of concept to streamline operations.
• Contribute to cross-functional teams, assisting in achieving client objectives.
  
  

Essential Qualifications:

• Proficiency in English.
• Exceptional communication skills.
• A customer-first approach, adept at managing emergencies.
• A proactive, self-starter mindset.
• Familiarity with systems like Linux/Unix and Windows.
• Sound knowledge of object-oriented technologies, particularly Java (framework Spring, Spring Boot and Vue.js)
• Experience with the FIX protocol and JMX Framework is beneficial.
• Previous involvement in electronic trading projects is a plus.

Job details :

Location: Aix en Provence

Bonus: Depending on the diploma + 50% of the Titre Restaurant (meal voucher)

Weekly working hours: 35 hours

Joining smartTrade means :

• Joining the market leader in SaaS FX platforms
• Working in an international and challenging environment, with 100% of clients based abroad
• Joining a young, dynamic team in a multicultural environment
• Benefit from personalised training right from the start of your placement
• Join a company with the Happy Trainees label, offering you an ideal framework for your professional development